Lowe’s
Confidence 0.70 · 1 source · last confirmed 2026-05-02
U.S. home-improvement retailer. Partnered with OpenAI to launch two AI interfaces in March 2025:
- Mylow — online customer-facing AI assistant.
- Mylow Companion — in-store associate-facing AI assistant.
Reported outcomes (2026-05-02-dutt-chatterji-ai-experimentation-to-transformation)
- Mylow Companion fully deployed across 1,700+ Lowe’s stores.
- Online conversion rate more than doubles when customers engage with Mylow.
- Customer satisfaction scores rise +200 basis points when associates use Mylow Companion to assist in-aisle.
- Vision: “democratizing expertise across the organization” — scaling expert home-improvement knowledge to every online visitor and in-store associate.
- Internal framework: “How customers shop with us, how we sell, how we work” — per Chandhu Nair, SVP of stores, data, AI, and innovation.
Prioritization criteria used (per Chandhu Nair)
- Maturity of the technology
- Size of the use cases
- Readiness for change
- Dimensional risk (including brand risk and other business risks)